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Personal information

Privacy policy

RIKEN KEIKI Co., Ltd. ("RIKEN KEIKI") recognizes that it is an important social responsibility to protect personal information and handle it properly. RIKEN KEIKI will take the following measures with due consideration for the proper management and use of customers’ personal information.

1. Purpose of use of personal information
RIKEN KEIKI will collect and use personal information for the following purposes only. In addition, in the event of the use for any purpose other than the following, customers will be asked to give its consent on a case-by-case basis.
(1) To send information concerning our products and services
(2) To conduct activities related to maintenance (after-sales maintenance) of our products
(3) To conduct activities related to inquiries from customers

2. Ensuring accuracy and safety measures
RIKEN KEIKI will endeavor to maintain personal information of customers accurate and up-to-date. RIKEN KEIKI will also endeavor to secure and improve information security measures to prevent unauthorized access, loss, destruction, tampering, and leakage.

3. Disclosure and provision to third parties
RIKEN KEIKI will not disclose or provide personal information to any third party unless a customer has given consent or there is a legitimate reason under the law.

4. Disclosure, correction, etc. of personal information
Upon receipt of a claim from a customer for disclosure, correction, deletion, suspension of use, etc. of personal information, RIKEN KEIKI will promptly respond to a reasonable extent within a reasonable period of time after verifying customers’ identity.

5. Legal compliance and review
RIKEN KEIKI will comply with laws and regulations related to the protection of personal information. RIKEN KEIKI will also continuously review and improve the system according to changes in the social environment.

6. Supervision of outsourcing partners
When disclosing personal information of customers to outsourcing contractors, RIKEN KEIKI will take appropriate measures to ensure that personal information is handled safely within the extent of outsourced operations.

7. Education and enlightenment
RIKEN KEIKI will educate and enlighten all executives and employees to understand the importance of protecting personal information and to handle customers' personal information appropriately.

8. Use of cookies
RIKEN KEIKI may use cookies for the purpose of improving the website, but do not collect personally identifiable information such as names, email addresses, and phone numbers.

9. Use of web beacons
RIKEN KEIKI may use web beacons to keep track of the number of website visits and access routes for the purpose of improving the website, but do not identify the customer.